Need help with the app, billing, or your data?
Email support@qrmlox.app
and include your iOS version and a short description of the issue.
We typically respond within 2–3 business days.
Getting Started
Qrmlox helps you track candle burns, rooms, scents, and rituals over time.
Shelf — add candles and scent profiles
Log Burn — record a session after the fact (minutes, throw, mood, photos)
Start Burn — live flow with optional timer; at least one photo is required when finishing
Rooms — organize burns by room and schedule reminders
Journal — timeline, photos, and insights
Frequently Asked Questions
How do I log a burn without the live timer?
Open the menu and choose Log Burn, or use quick actions from Glow. Pick a candle, set duration and details, then Save.
Why does Start Burn require a photo?
The live burn flow is designed as a ritual record. Finish Burn asks for at least one environment or wax pool photo so your session has a visual anchor. Quick Log Burn keeps photos optional.
What are coins used for?
Coins unlock premium exports such as PDF session reports and mood boards. Open Coin Store from the drawer to purchase packs. Coins are consumable and tied to your device balance.
Can I restore purchased coins on a new phone?
Coins are consumable in-app credits, not restorable purchases. If you replace your device, previously spent coins are not automatically restored. Unspent balance may transfer only if included in your device backup.
How do Scheduled Burns work?
In Rooms, set a day and time for a reminder. Qrmlox sends a local notification only for schedules you create. Enable notifications in iOS Settings if prompts do not appear.
What is Scent Pairing?
When finishing a live burn (or logging/editing a session), you can link other candles burned at the same time and note how scents blended. Paired candles appear on the session detail screen.
How do I delete all my data?
Drawer → Clear All Data. This removes candles, sessions, photos, voice notes, and preferences from your device. This cannot be undone.
Is my journal stored in the cloud?
No. Qrmlox stores your journal locally on your iPhone. Use iOS backup if you want to preserve data when switching devices.
Troubleshooting
Camera / Photos / Microphone not working — open iOS Settings → Qrmlox and enable the relevant permission.
Notifications not arriving — check Settings → Notifications → Qrmlox, and confirm the schedule is enabled in Rooms.
Coin purchase did not apply — ensure you are signed into the App Store, then relaunch the app. If balance is still wrong, email support with your purchase receipt from Apple.
Export failed — confirm you have enough coins and photo library permission if saving a mood board to Photos.